Effective Date: 6/16/2026
Business Name: JR Coleman Laser Engraving
Website: https://jrcolemanlaserengraving.com
Contact Email: jarrett@jrcolemanlaserengraving.com
JR Coleman Laser Engraving respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quote, place an order, upload artwork or files, subscribe to emails, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through our website, and from third-party service providers that help us operate our business.
Information You Provide to Us
We may collect the following information when you contact us, request a quote, place an order, create an account, upload files, or complete a form:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Customization instructions
- Uploaded artwork, logos, photos, business card designs, or other files
- Messages, notes, quote requests, or customer service communications
- Account login information, if customer accounts are enabled
- Any other information you voluntarily provide
Order and Commercial Information
When you purchase from us or request custom work, we may collect:
- Products viewed or ordered
- Customization details
- Uploaded design files
- Proof approval information
- Purchase history
- Shipping information
- Transaction details
- Refunds, returns, or customer support history
Payment Information
Payments may be processed by third-party payment providers such as Stripe, PayPal, WooCommerce Payments, Square, or another payment processor.
We do not intentionally store full credit card numbers on our website. Payment providers may collect and process payment card information, billing details, fraud-prevention data, transaction IDs, and other information necessary to process payments.
Uploaded Artwork and Files
If you upload artwork, logos, photos, designs, business card files, or other content for custom engraving or product personalization, we collect and store those files as needed to complete your order, communicate with you, maintain order records, support reorders, and resolve customer service issues.
You are responsible for ensuring that you have the legal right to use any artwork, logo, trademark, photo, design, or file you provide to us.
Website and Device Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Date and time of visit
- General location information based on IP address
- Cookie identifiers
- Website interaction data
This information may be collected through cookies, analytics tools, security tools, hosting logs, or similar technologies.
Email Marketing Information
If you subscribe to our email list, we may collect:
- Email address
- Name, if provided
- Subscription status
- Email preferences
- Email engagement information, such as opens, clicks, or unsubscribes
You can unsubscribe from marketing emails at any time.
2. Categories of Personal Information We May Collect
Depending on how you interact with us, we may collect the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, billing address, shipping address, IP address |
| Commercial information | Products ordered, purchase history, customization details, quote requests |
| Payment-related information | Payment status, transaction ID, billing details, fraud-prevention information |
| Internet or network activity | Pages visited, browser type, device information, cookies, referring website |
| Customer-provided content | Uploaded artwork, logos, photos, designs, business card files, order notes |
| Communications | Contact form messages, emails, customer service requests |
| Approximate location information | General location based on IP address |
| Marketing information | Email subscription status, email engagement, marketing preferences |
We do not intentionally collect sensitive personal information unless you voluntarily provide it or it is necessary for a specific business purpose.
3. Sensitive Personal Information
We do not intentionally collect sensitive personal information such as Social Security numbers, driver’s license numbers, passport numbers, precise geolocation, health information, biometric data, financial account login credentials, or government identification numbers.
Please do not upload or send sensitive personal information unless we specifically request it and it is necessary for the service being provided.
If you accidentally provide sensitive information, you may contact us and request deletion, subject to any legal, tax, accounting, security, or dispute-resolution obligations we may have.
4. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Create custom engraved products
- Prepare quotes or estimates
- Communicate about orders, proofs, designs, revisions, shipping, and customer service
- Process payments and refunds
- Ship products
- Maintain customer accounts, if enabled
- Store uploaded artwork for order completion, reorders, or customer support
- Respond to contact forms, emails, and inquiries
- Send marketing emails, if you opted in or if otherwise permitted by law
- Improve our website, products, services, and customer experience
- Prevent fraud, unauthorized transactions, spam, abuse, or security issues
- Maintain business records
- Comply with tax, accounting, legal, and regulatory obligations
- Enforce our terms, policies, and agreements
- Protect our rights, property, customers, website, and business
5. Legal Bases and Business Purposes
We collect and use personal information for legitimate business purposes, including order fulfillment, customer service, payment processing, website operation, security, legal compliance, and marketing where permitted.
If we are required by law to identify a legal basis for processing your information, our legal bases may include:
- Your consent
- Performance of a contract or order
- Compliance with legal obligations
- Legitimate business interests
- Protection of our rights and security
- Other lawful bases permitted by applicable law
6. Customer-Uploaded Artwork, Logos, and Files
When you upload or send us artwork, logos, images, business card files, or other files, you authorize us to use those files for the purpose of reviewing, preparing, producing, engraving, customizing, fulfilling, and supporting your order.
You represent that you have the necessary rights, permissions, or licenses to use any artwork, logo, trademark, photo, design, or file you provide to us.
We may retain uploaded files for a reasonable period to complete your order, assist with reorders, provide customer support, resolve disputes, maintain business records, or comply with legal obligations.
You may request deletion of uploaded files by contacting us at [Insert Business Email]. We will honor deletion requests when required by applicable law and when we are not required or permitted to retain the information for legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business purposes.
7. How We Share Personal Information
We do not sell your personal information for money.
We may share personal information with trusted service providers and third parties as needed to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- E-commerce platforms
- Form plugins or customer communication tools
- Email marketing providers
- Website analytics providers
- Security, spam-prevention, or fraud-prevention services
- Cloud storage or file management providers
- Professional advisors, such as accountants, tax preparers, attorneys, or insurance providers
- Government authorities, courts, regulators, or law enforcement when required by law
- Successors or buyers in connection with a business transfer, merger, sale, or reorganization
These third parties may process personal information according to their own privacy policies and terms.
8. Third-Party Services We May Use
Our website and business may use third-party services such as:
- WooCommerce
- Stripe
- PayPal
- Square
- USPS, UPS, FedEx, or other shipping providers
- Google Analytics
- Google Search Console
- Meta Pixel or other advertising pixels
- Mailchimp or another email marketing platform
- Elementor
- WPForms or other form plugins
- WordPress security, backup, caching, or anti-spam plugins
- Website hosting providers
The exact services we use may change over time. These providers may collect, receive, or process personal information as necessary to provide their services.
You should review the privacy policies of any third-party services you interact with through our website.
9. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, log files, and similar technologies.
Cookies may be used to:
- Keep the website functioning properly
- Remember cart contents or preferences
- Support checkout and account login
- Analyze website traffic and performance
- Prevent fraud, spam, or abuse
- Improve user experience
- Support advertising or retargeting, if enabled
You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
10. Analytics, Advertising, and Targeted Advertising
We may use analytics tools to understand how visitors use our website and improve our services.
We may also use advertising or retargeting tools, such as Google Ads, Meta Pixel, or similar services, if enabled. These tools may collect information about your visits to our website and other websites in order to provide ads, measure ad performance, or build audiences.
Depending on your state of residence, certain analytics, advertising, retargeting, or pixel-based tracking may be considered “targeted advertising,” “sharing,” or “sale” of personal information under applicable privacy laws.
Where required by law, you may have the right to opt out of targeted advertising, sale, or sharing of personal information.
To make an opt-out request, contact us at [Insert Business Email].
If we are legally required to honor universal opt-out mechanisms or global privacy controls, we will do so as required by applicable law.
11. Do Not Sell or Share My Personal Information
We do not sell personal information for money.
However, some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising pixels, retargeting tools, analytics platforms, or similar technologies, those activities may be considered a sale, sharing, or targeted advertising under certain laws.
Eligible users may request to opt out of sale, sharing, or targeted advertising by contacting us at:
[Insert Business Email]
If required by applicable law, we will also honor recognized browser-based universal opt-out signals.
12. Email Marketing
If you subscribe to our email list, request updates, or otherwise consent to marketing, we may send you emails about products, promotions, updates, or business news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [Insert Business Email].
We do not require you to subscribe to marketing emails in order to place an order.
13. Text Messages and Phone Communications
If you provide your phone number, we may use it to contact you about quotes, orders, proofs, shipping, customer service, or other transaction-related matters.
We will not send promotional text messages unless you have provided consent where required by law.
Message and data rates may apply if text messaging is used.
14. How Long We Keep Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Typical retention periods may include:
| Type of Information | Typical Retention Purpose |
| Order records | Tax, accounting, customer service, legal, and business records |
| Uploaded artwork and files | Order production, reorders, customer support, dispute resolution |
| Contact form messages | Responding to inquiries and maintaining business records |
| Payment records | Transaction verification, accounting, fraud prevention, legal compliance |
| Email marketing information | Until you unsubscribe or request deletion, unless retention is legally required |
| Website analytics data | According to the settings of the analytics provider |
| Security logs | Fraud prevention, spam prevention, website security, and troubleshooting |
We may retain information longer if necessary to comply with legal obligations, resolve disputes, collect fees, prevent fraud, enforce agreements, or protect our rights.
15. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards to protect personal information.
These may include:
- Secure website hosting
- SSL/HTTPS encryption
- Limited access to customer information
- Password-protected accounts
- Security plugins or monitoring tools
- Payment processing through third-party providers
- Regular software, plugin, or platform updates when practical
No website, server, email system, payment system, or method of electronic storage is completely secure. We cannot guarantee absolute security.
16. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we have collected about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a copy of your personal information
- Opt out of targeted advertising
- Opt out of sale or sharing of personal information
- Limit certain uses of sensitive personal information, where applicable
- Withdraw consent where processing is based on consent
- Appeal a denied privacy request, where required by law
- Not be discriminated against for exercising privacy rights
To exercise your rights, contact us at:
jarrett@jrcolemanlaserengraving.com
We may need to verify your identity before completing certain requests. We will respond within the time required by applicable law.
Some requests may be denied or limited if we need to retain information for legal, tax, accounting, security, fraud-prevention, dispute-resolution, order-fulfillment, or other permitted business purposes.
17. State-Specific Privacy Rights
Certain U.S. states provide additional privacy rights to residents. Depending on your state of residence and whether our business is subject to that state’s privacy law, you may have additional rights regarding access, correction, deletion, portability, opt-out of sale, opt-out of sharing, opt-out of targeted advertising, and appeal of denied requests.
If you are a resident of a state with applicable privacy rights, you may contact us at jarrett@jrcolemanlaserengraving.com to submit a request.
We will honor applicable state privacy rights when required by law.
18. California Privacy Notice
If California privacy law applies to our business and you are a California resident, you may have additional rights under California law.
These may include the right to:
- Know what categories of personal information we collect
- Know the purposes for which personal information is used
- Know the categories of third parties to whom personal information is disclosed
- Request access to specific pieces of personal information
- Request deletion of certain personal information
- Request correction of inaccurate personal information
- Opt out of sale or sharing of personal information
- Limit use of sensitive personal information, where applicable
- Not be discriminated against for exercising privacy rights
We do not sell personal information for money.
If our use of cookies, analytics, pixels, retargeting, or advertising tools is considered “sharing” or “sale” under California law, eligible California residents may opt out by contacting us at jarrett@jrcolemanlaserengraving.com.
19. Oregon Privacy Notice
If Oregon privacy law applies to our business and you are an Oregon resident, you may have rights regarding your personal data.
These may include the right to:
- Confirm whether we process your personal data
- Access your personal data
- Correct inaccuracies
- Delete personal data
- Obtain a copy of your personal data
- Opt out of sale, targeted advertising, or certain profiling
- Appeal a denied request
Where required by Oregon law, we will honor applicable universal opt-out signals and other legally required opt-out mechanisms.
To submit a request, contact us at jarrett@jrcolemanlaserengraving.com.
20. Children’s Privacy
Our website and services are not directed to children under 13.
We do not knowingly collect personal information from children under 13. We also do not knowingly sell or share personal information of minors or use minors’ information for targeted advertising.
If you believe a child has provided us with personal information, contact us at [Insert Business Email] and we will take appropriate steps to delete the information where required by law.
21. User Accounts
If customer accounts are enabled on our website, you are responsible for keeping your login information secure.
You may request deletion of your account by contacting us at jarrett@jrcolemanlaserengraving.com. Deleting an account may not delete order records or other information we are required or permitted to retain for tax, accounting, legal, fraud-prevention, dispute-resolution, or business purposes.
22. Links to Other Websites
Our website may contain links to third-party websites, platforms, social media pages, payment processors, shipping providers, scheduling tools, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing information to them.
23. Social Media
If you interact with us on social media platforms, those platforms may collect information about you according to their own privacy policies.
We may view or respond to comments, messages, tags, reviews, or other social media interactions. Information you post publicly may be visible to others.
24. Business Transfers
If our business is sold, merged, reorganized, transferred, or involved in a similar transaction, personal information may be transferred as part of that transaction.
Any successor business may continue to use personal information as described in this Privacy Policy unless otherwise stated.
25. Legal Compliance and Safety
We may use or disclose personal information if we believe it is necessary to:
- Comply with applicable law
- Respond to lawful requests, subpoenas, court orders, or legal process
- Protect our rights, property, customers, website, or business
- Prevent fraud, abuse, security incidents, or illegal activity
- Enforce our terms, policies, agreements, or order requirements
- Resolve disputes or collect amounts owed
26. International Visitors
Our business is based in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States.
By using our website or services, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
27. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update the policy, we will revise the effective date at the top of this page. Changes are effective when posted unless otherwise stated.
You should review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
28. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:
JR Coleman Laser Engraving
Website: https://jrcolemanlaserengraving.com
Email: jarrett@jrcolemanlaserengraving.com